Symbiote Studios Return and Refund Policy

If you ever have a problem with your order, please contact us at info@symbiotestudios.com. 

Effective date: 8.18.2026

We want every Symbiote Studios product to arrive in excellent condition. Because our products are collectible goods, limited-production items, and plush products that cannot always be resold after opening, all sales are final except as expressly described below.

Defective, Damaged, or Incorrect Products

We will provide a replacement or, when a replacement is unavailable, a refund if your product:

• Arrived with a manufacturing defect;
• Was materially damaged before or during delivery; or
• Is different from the product you ordered.

You must contact us at info@symbiotestudios.com within 14 calendar days of confirmed delivery. Your message must include:

• Your order number;
• A description of the problem;
• Clear photographs of the product, packaging, shipping carton, and shipping label; and
• Any additional information reasonably requested to verify the claim.

Please retain the product and all original packaging while your claim is being reviewed. Do not return an item without written authorization from Symbiote Studios.

Opening a package only as reasonably necessary to inspect the product will not invalidate a legitimate defect, damage, or incorrect-item claim. However, products that have been used, washed, altered, repaired, intentionally damaged, or handled beyond what is necessary for inspection are not eligible.

If we require an approved defective, damaged, or incorrect product to be returned, we will provide return instructions and, when applicable, a prepaid shipping label. Our responsibility is limited to the remedy required by applicable law and, where permitted, replacement of the product or refund of the amount paid for the affected product.

Returns for Any Other Reason

Symbiote Studios generally does not accept returns for buyer’s remorse, changed preferences, duplicate purchases, size expectations, or other non-defect reasons.

If we make a discretionary exception, all of the following requirements apply:

• You must request authorization within 14 calendar days of delivery;
• The product must remain unopened, unused, and in its complete original packaging, with all tags, inserts, accessories, and seals intact;
• The product must be in new and resalable condition;
• You must provide the order number and proof of purchase;
• You are responsible for all return-shipping costs; and
• Return-shipping charges will not be reimbursed.

Original shipping, handling, expedited-delivery, international-shipping, customs, duty, and similar charges are nonrefundable except where required by law.

Unauthorized returns, opened products, incomplete products, or products returned outside the authorized period may be refused and returned to the sender at the sender’s expense. Authorization to send a return does not guarantee a refund; eligibility is determined after inspection.

Items That Cannot Be Returned

Except when defective, damaged, incorrect, or otherwise required by law, returns are not accepted for:

• Opened or used merchandise;
• Limited-edition, exclusive, made-to-order, personalized, or clearance merchandise;
• Products missing packaging, tags, inserts, accessories, or components;
• Products damaged through misuse, improper care, accidents, modification, washing, or normal wear;
• Items purchased from another retailer or reseller; or
• Items marked “Final Sale.”

Products purchased from another seller must be returned through that seller under its applicable policies.

Refund Processing

Approved refunds are issued to the original payment method after the returned product has been received and inspected. Please allow 5–10 business days after approval for processing. Your financial institution may require additional time to post the credit.

We do not issue cash refunds, refunds to a different payment method, or refunds exceeding the amount originally paid for the affected product.

Lost, Stolen, or Misdelivered Packages

Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if tracking shows a delivery problem. We may require confirmation from the carrier, additional documentation, or completion of a carrier claim before determining the appropriate resolution.

Orders shown by the carrier as delivered are not automatically eligible for a refund. However, we will review timely reports and provide any remedy required by applicable law.

Order Changes and Cancellations

Orders enter processing quickly. Requests to cancel an order or change its shipping address are not guaranteed. Once an order has entered fulfillment or shipped, it cannot be canceled.

Refusing delivery does not constitute an authorized return. Shipping and any carrier charges associated with refused or undeliverable packages may be deducted from any refund permitted by law.

Contact Us Before Filing a Payment Dispute

If you believe there is a problem with your order, please contact info@symbiotestudios.com first. We want the opportunity to investigate and resolve legitimate issues promptly.

This policy does not waive or restrict any non-waivable rights available under applicable consumer-protection law.

Shipping Logistics and Timelines

Shipping comes directly from our warehouse in Tucson, Arizona, USA.

Domestic Shipping Cost

UPS Rates are calculated directly at checkout and average between $5 and $12.

Worldwide Shipping Cost

DHL Rates are calculated directly at checkout and average between $19.99 and $80.

Domestic Shipping Timelines

UPS 3-7 business days

Worldwide Shipping Timelines

Standard 7-30 business days

Customs plays a big part in how quickly you will receive your products. USA customs need to clear all packages going international and then the destination countries' customs have to clear the package when it arrives. Sometimes this process is fast and other times the two countries are very slow at this process. Please be patient as 99% of all international shipments that seem lost are actually just delayed by customs.

EU WITHDRAWL POLICY

You have 14-day right of withdrawal from delivery of the last item
Submit a withdrawal request here.
EU Customers bear return shipping costs
Refund timeline (EU law requires reimbursement within 14 days of receiving the returned goods)

Pre-Orders and Limited Editions

Pre-orders are charged at the time of purchase not when the merchandise ships. If you need to cancel or change a pre-order, please contact us at info@symbiotestudios.com.

All our products are limited edition. Once they are gone, they are gone for good. We might reissue previous products, but they will be identified as a new version.

Payment Methods

We use Shopify Pay as our payment providers. This allows the use of Visa, MasterCard, American Express, Discover or Paypal Payments.

Contact Us

If you have any questions or concerns, please contact us at info@symbiotestudios.com or 520-261-2570. We will help resolve any issues you might have and give you return address information.